I recently attended a management conference where I heard Bob Murphy of the Studer Group speak on, among other things, the benefits of ROUNDING and how to do it more effectively. The old days of “Management by Walking Around” and “Open Door Policy” have met their match with Bob Murphy!  This guy won’t allow us […]

Lon and DOC aka, The Defender of Caregivers! are enjoying some time off this week and are wishing you and yours a Happy Holiday and Happy New Year! * * * Lon Kieffer is proud to announce “Defending the Caregiver!” in a new format as a one-man play, a Dramedy (dramatic-comedy), celebrating, “The Caregiver!”   […]

I was in line at Walmart and witnessed a Christmas Miracle: In front of me was a rough-looking kid wearing an over-sized leather jacket and baggy pants; he had a “doo-rag” on his head and iPod ear pieces in his ears– you know the type.  In front of my doo-rag wearing friend was a little […]