The young CNA (Certified Nursing Assistant) was in the breakroom enjoying a cold soda with crushed ice when she heard her name over the intercom. “Lori Porter, please come to the front office!” squeaked out of the overhead speakers. “Oh jheez; what now?” thought Lori as she swallowed a swig of her soda and turned […]

Once again we had gathered, like old friends, around the conference room table. All of us peers sharing a great deal of respect and history with one another.   The concept was simple; give a brief update of your current challenges and your plan of attack.   After each of us spoke the moderator said:  […]