The young CNA (Certified Nursing Assistant) was in the breakroom enjoying a cold soda with crushed ice when she heard her name over the intercom. “Lori Porter, please come to the front office!” squeaked out of the overhead speakers. “Oh jheez; what now?” thought Lori as she swallowed a swig of her soda and turned […]

Once again we had gathered, like old friends, around the conference room table. All of us peers sharing a great deal of respect and history with one another.   The concept was simple; give a brief update of your current challenges and your plan of attack.   After each of us spoke the moderator said:  […]

What should you do when something bad happens? My advice:  Smile, laugh or make a joke. Crying is also an option but once you are done; I strongly recommend that you smile, laugh and/or make a joke. We all have bad days; we all feel like the planets occasionally line up just to cast a […]

Whether it be a civic organization, a fitness center, a sports team or a dating site on the internet all successful groups have "Four Fundamental" components, steps that build loyalty and a feeling of "membership." Membership is Retention on steroids! Membership has its privileges, but it also has its costs!   The "Fundament Four" Steps to […]