My daughter wakes up cranky every morning!   This would bother me except that, much like my advice that, “before you criticize the next generation remember who trained (or raised) them” I must admit that I am not exactly chipper when my feet hit the floor in the morning. 

I recently attended a management conference where I heard Bob Murphy of the Studer Group speak on, among other things, the benefits of ROUNDING and how to do it more effectively. The old days of “Management by Walking Around” and “Open Door Policy” have met their match with Bob Murphy!  This guy won’t allow us […]

I was in line at Walmart and witnessed a Christmas Miracle: In front of me was a rough-looking kid wearing an over-sized leather jacket and baggy pants; he had a “doo-rag” on his head and iPod ear pieces in his ears– you know the type.  In front of my doo-rag wearing friend was a little […]